Customer Service
We at Kestrel Pest Management take a pride in our customer care skills and aim to provide a pest control service that delivers excellent customer satisfaction. This article looks at how, as a pest control company, we deliver the highest standard of client services.
Often the first point of contact is from distressed people who require honest professional advice on how we can resolve their pest issue. We understand that it can be very upsetting for people to have pests in their homes and businesses and deal with all such queries with an empathetic ear. Sometimes a phone call is all that is required to provide the relevant advice but often we need to arrange an appointment to either carry out a treatment or survey the property to determine the pest issue.
We realise that certain pest issues need an urgent response and endeavour to give these issues top priority. But conversely, we understand that people live busy lives and try to schedule appointments to suit. Sometimes there is a need for some pre-treatment preparation before we arrive, and this needs relaying to the customer in an easily understandable way. We understand that we are the professionals and deal with these issues daily, but our customers often are encountering the issue for the first time and as such need to be clear on how we explain what is required.
When we do attend our customers premises we are always professional and friendly and treat people as we would want to be treated ourselves. We always wear a company uniform and attend in an unbranded vehicle for the sake of discretion. If a survey is required to determine the exact issue, we will be thorough in our investigation and always give an honest appraisal of what we find.
When a treatment is required, the exact process is explained to the customer and any questions or concerns are answered. We use the latest industry products in the most effective and safe manner that will ensure a rapid resolution to the issue. We always ensure that the customer has a detailed report of the treatment, including safety information, post treatment requirements and arrangement of follow-up appointments if needed.
We take great pride in our customer service skills and are always reviewing our processes to ensure that our clients are provided with the best service possible.
